Frequently Asked Questions
Everything you need to know about your SIA Collective experience.
How do SIA Collective drops work?
Most of our releases are exclusive drops with limited quantities. We often operate on a pre-order basis to ensure high quality and exclusivity, meaning shipping times may vary depending on the specific release date mentioned on the product page.
What is your shipping policy?
Domestic orders typically ship within 5-7 business days for in-stock items. For pre-order items, please refer to the estimated shipping window provided during checkout. Once shipped, you will receive a tracking number via email.
Can I return or exchange my items?
Due to the limited nature of our products, all sales are final. We do not offer returns or exchanges unless the item is proven to be defective or the incorrect size/style was sent by our fulfillment team.
How do I know what size to order?
Detailed size charts are available on each product page. Our footwear generally fits true to size, but we recommend checking specific product descriptions for 'runs small' or 'runs large' advisories before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Shop Pay for eligible orders.
How can I track my order status?
Once your order has been processed and shipped, a confirmation email containing your tracking link will be sent. You can also log into your SIA Collective account to view your order history and current status.